Privacy Policy
Your privacy and trust mean a lot to us
1Introduction
At Dwarpal, we're building a safer and smarter community experience for everyone — especially for smaller residential societies in growing cities. Your privacy and trust mean a lot to us.
This Privacy Policy explains how we collect, use, and protect your information when you use the Dwarpal mobile application and website.
2What Information We Collect
We collect the minimum information necessary to run our services effectively and securely.
a. Personal Details:
- Name, mobile number, email address
- Apartment and society name
- Visitor details added by you or the security team
b. Device & Usage Info:
- Device type, operating system, app version
- Feature usage, crash logs, and feedback interactions
c. Optional Location Access:
- Used only when features like real-time entry/exit tracking are enabled
3Why We Collect This Data
We use your information to:
- Enable resident & visitor management
- Send notifications about security, payments, or helpdesk updates
- Provide community-level communication (like notices or alerts from your RWA)
- Help you book amenities or raise complaints
- Improve app stability and user experience
- Comply with local laws, if required
4Who We Share With (Only When Needed)
We only share information when it's absolutely necessary:
- With your society/RWA management
- With trusted service providers (for SMS, cloud storage, etc.)
- With support teams to solve issues
- If legally required by authorities
We do not sell your data. Ever.
5Data Retention & Deletion
We retain your data:
- Visitor logs: Up to 180 days (or as set by your society)
- Resident data: Until you delete your account or society stops using Dwarpal
You can delete your data by:
- Uninstalling the app and removing your unit, or
- Writing to privacy@dwarpalapp.com
Some data may need to be kept for audit, fraud prevention, or legal reasons.
6Your Controls & Choices
You're always in control:
- Update your profile via app settings
- Opt out of certain notifications (except RWA notices)
- Request full data deletion via email
- Reach out if you have any privacy concern
7Data Security
We follow standard practices to keep your data secure:
- Encrypted connections (HTTPS/TLS)
- Secure servers with limited access
- Internal checks and data access logs
- Confidentiality agreements with our small team
We're not a big corporation — but we take your security seriously.
8Communication Consent
By using the app, you agree to receive:
- SMS, WhatsApp, or email for important updates
You can opt-out of non-critical alerts anytime from settings
9Children's Privacy
Our services are meant for residents and housing communities. We don't knowingly collect data from children under 13.
10Business Changes
If Dwarpal grows or is acquired, your data may be transferred to the new team. We'll inform you beforehand.
11Grievance Redressal
We're here to listen.
Contact Information:
Grievance Officer: [Insert Name]
Email: support@dwarpalapp.com
DPO Contact: privacy@dwarpalapp.com
Address: [Insert Dwarpal Office Address]
12Policy Updates
We may revise this policy if our services change. You'll be notified via app or email if there are any major updates.
13Contact Us
Got questions? Write to us at:
Email: support@dwarpalapp.com
Website: www.dwarpalapp.com
for every Indian neighborhood